We gladly accept any unused and unopened merchandise for a full refund within 30 days of purchase. Simply return the complete product to us in its clean original packaging, accompanied with the original proof of purchase or receipt. Note that the buyer is responsible for return shipping costs.
Unused items but with open boxes within 30 days of purchase will be subject to a 10% restocking fee. These items must be returned in the original packaging with all accessories.
Special-order merchandise is not returnable.
Non-refundable items include: Special order items, pest control, cleaning or clothing products, batteries, hammocks, Coghlans products and clearance items.
All merchandise is subject to the manufactures warranty and will be repaired or replaced as per the manufacturers directions.
Please contact the original manufacturer if you encounter an issue with your product or a product defect.
The Cabin Depot is proud to offer warranty services for the following product lines:
PLEASE NOTE - DISCLAIMER: The Cabin Depot Ltd. accepts no liability for DIY installations or equipment selection. It is the customers responsibility to read the manufacturers manuals and instructions carefully & ensure they are meeting all building and electrical codes and, if unsure, hire a qualified installer or electrician.
The Cabin Depot™ is pleased to offer free shipping on select items, and adheres to the following policy:
-Free shipping applies to standard residential or business addresses only.
-Remote locations are excluded, see below for examples.
-Smaller parcel orders will ship by Canada Post, FedEx, UPS, Canpar, or similar.
-Larger palletized orders such as wood stoves, appliances, batteries, and solar panels will ship by reputable 3rd party trucking companies with residential liftgate and appointment services included.
-Tracking information will be uploaded to our website as soon as it becomes available, at which time customers will receive a notification and can track their order progress. Note that some gmail or hotmail users may have our confirmations misidentified as spam, so we suggest checking your junk folder before contacting us.
-The Cabin Depot™ uses 3rd party carriers and trucking companies, therefore cannot guarantee exact delivery dates under any circumstances.
-Customers with specific delivery date requirements should contact our shipping department who can review available options.
-Our shipments leave our dock in perfect condition. The carrier or trucking company is fully responsible to deliver orders damage-free and are fully responsible for any delayed or lost shipments.
-Due to increasing fuel and operating costs, trucking companies are now charging additional fees to deliver to some locations in Canada which unfortunately may not be covered under our free shipping policy. The Cabin Depot™ reserves the right to notify the customer of any additional shipping or handling charges if necessary to deliver. If notified of any additional charges, the customer has the right to modify or cancel the order for a full refund.
DELIVERY TO REMOTE LOCATIONS
Our shipping team have managed deliveries to some of the most remote locations in North America. If you live in a remote location, we encourage you to contact us before placing your order so we can review delivery options with you. Regions considered remote include but are not limited to the following:
-Yukon -Northwest Territories -Nunavut -The Islands of British Columbia
For any questions regarding this shipping policy or quotes please contact us:
Call: 1-844-603-4743 and select option #2
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