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Support Centre

Give us a call and speak with one of our in-store experts

Give us a call and speak with one of our in-store experts

+1 (844) 603-4743

Unlike online companies, we have brick and mortar stores with in-store experts ready to answer your questions.

Available Monday - Friday 9:00 AM -7:00 PM (EST) 

Contact Us

Need to contact us? No problem! Send us an email 24/7 at and someone will get back to you typically within 24 hours.

Or give us a call toll-free at 1-844-603-4743 and we'd be happy to answer your questions or discuss your off-grid living goals.

The Cabin Depot Ltd.
2441 Route 102
Lincoln, NB
E3B 7E7
Hours Of Operation
Monday 10:00am - 8:00pm
Tuesday 10:00am - 8:00pm
Wednesday 10:00am - 8:00pm
Thursday 10:00am - 8:00pm
Friday 10:00am - 8:00pm
Saturday 10:00am - 5:00pm
*We are also closed for all statutory holidays


Return Policy:

We gladly accept any unused and unopened merchandise for a full refund within 30 days of purchase. Simply return the complete product to us in its clean original packaging, accompanied with the original proof of purchase or receipt. Note that the buyer is responsible for return shipping costs.

Unused items but with open boxes within 30 days of purchase will be subject to a 10% restocking fee. These items must be returned in the original packaging with all accessories. If a product is returned with missing parts and not in new condition then a full refund may not apply. 

Special-order merchandise is not returnable. 


All merchandise is subject to the manufactures warranty and will be repaired or replaced as per the manufactures directions.

Non-refundable items include Lifestraw, cleaning products, batteries, hammocks, Coghlans, Aquatabs, and other items as specified.