Free Shipping Policy / Shipping Information
Free Shipping Orders
Not all products are eligible for free shipping. Items that qualify will be clearly marked on their product page.
Our free shipping program applies to standard residential and business addresses across Canada. It covers most Canadian addresses, but includes a shipping cost limit, which varies by product and brand.
Please note that some rural, remote, or hard-to-access locations outside standard shipping routes may have shipping costs above this limit and will incur additional charges. If any surcharges apply, we will notify you before processing your order. At that point, you may choose to proceed, modify your order, or cancel for a full refund.
Shipping Methods
- Small Parcel Orders - Shipped via Canada Post, Purolator, FedEx, Canpar, UPS, or similar carriers. Only Canada Post can deliver to a PO Box, and will also be used for all Yukon, NT, and NU shipments unless another courier is selected at checkout with a paid shipping option.
- Large or Palletized Orders - Items such as wood stoves, appliances, batteries, and solar panels ship via reputable LTL (Less-Than-Truckload) carriers. Residential liftgate service and delivery appointments are included. All LTL shipments are "Curbside Delivery."
Order Processing & Delivery
- Processing Time - Orders typically ship within 1–5 business days after payment confirmation. Larger or seasonal items may take longer.
- Delivery Time - Transit times vary by carrier and destination. Exact delivery dates cannot be guaranteed.
- Tracking - Tracking details will be emailed once available. Please check your spam/junk folder if you do not see our confirmation.
Curbside Freight Delivery (LTL)
For large items shipped via LTL:
- Appointment Scheduling - Once your order arrives at the local terminal, the carrier will schedule delivery. Appointments are typically weekdays during business hours. Delivery appointments may require short notice—sometimes 24 to 48 hours. If delivery cannot be completed, storage fees may apply.
- Delivery - Orders are delivered curbside to the edge of your driveway. Drivers are not authorized to move items beyond the driveway. The driveway must be accessible by 53-foot transport truck.
- Inspection - Before signing, inspect all items. Document issues on the delivery receipt and take photos. Contact The Cabin Depot within 24 hours to report issues.
Damaged or Missing Items
Damage en route is a potential issue. Please note your options below:
- Concealed Damage - Must be reported within 24 hours of delivery with photos.
- Missing Items - Must be noted on the delivery paperwork. Contact us immediately for investigation.
Important Notes & Disclaimers
If you sign delivery paperwork without noting damage or missing items, carriers will deny claims and liability may fall to the customer.
The Cabin Depot® delivers to some of the most remote locations in Canada. Common remote destination surcharges may apply to:
- British Columbia
- Newfoundland and Labrador
- Northwest Territories
- Nunavut
Pricing & Content - Errors in pricing or descriptions may occur. We reserve the right to correct errors and cancel orders if necessary, providing full refunds.
Need Assistance?
The Cabin Depot® is a retail business only and assumes no liability for equipment selection or DIY installations.