I recently contacted The Cabin Depot concerning an operational issue with my Black Stag II woodstove. I found the support staff to be very knowledgeable, helpful and they were able to quickly answer my questions to my complete satisfaction. By way of supplementary information for best results on any wood stove, better quality firewood must be used, ideally a hardwood, to optimize heat production and prolong the burn period. Damp, punky or firewood having a thick bark will not produce the results that woodstoves are engineered to produce. B. Horth Alberta, Canada